“You only get one chance to make a first impression.” This is certainly true. Unfortunately you might get lots of chances to continue making a bad impression. How many contracts are awarded to the confident man with the sharp suit and the firm handshake even when the nervous man with the badly-fitting, crumpled suit is the one who has the best product?
Our impact training helps people understand what impact they want to make on other people (clients, colleagues, bosses etc) and what impact they actually are making. We then work with them to narrow that gap. We do this in a non-threatening, non-critical way that encourages people to identify their own weaknesses. People who identify a weakness themselves are far more likely to act on that than people who are told about that weakness by someone else.
The training covers the main elements of the impact that we all make on other people:
- Body language
- Eye contact
- Choice of language
- How to be assertive without being offensive
- How to offer praise
- How to give constructive feedback
- Appearance and dress
- Social conventions and boundaries