There is a good chance that someone working in your business has an idea that would improve your business. There’s also a good chance that that person hasn’t told it to you.
There can be many reasons why your staff don’t come to you with their great ideas – they’re too busy, they don’t think you’d listen, they don’t want to go over the head of their line manager, they don’t think they’d get any recognition etc. Using a series of interviews and workshops, we can help discover those ideas and thus improve your business. (We find that this mixture works best since some people respond better to individual interviews while some are more comfortable in a group setting.)
One person’s brilliant observation might be that he’d work harder if he could get a proper cup of tea so there should be a kettle in the kitchen, but another person might have spotted a massive inefficiency in your delivery system that is costing you money and annoying your customers. And a third person may know of a lucrative untapped opportunity. Our Innovation Programmes are designed to discover these ideas.
Mark Poles has almost two decades of experience working in the professional services industry. His clients over the years have included several large multinationals, but he has spent most of his career serving small and medium-sized businesses. As well as advising clients on strategy, risk and operational issues, he has considerable experience of fostering innovation through both formal workshops and less formal methods. He is an experienced presenter and facilitator.
Mark is a Fellow of the Institute of Chartered Accountants in England and Wales, a Google Qualified Advertising Professional and a Google Analytics Qualified Individual. He holds a Master’s degree in Philosophy, Politics and Economics from Magdalen College, Oxford.
Victoria Clare has been providing e-commerce advice, SEO consultancy and website management services to businesses large and small for over a decade including training in relevant e-commerce skills. Prior to that she worked in e-commerce skills training at the University of Liverpool and was marketing manager for an internet service provider. She is an experienced presenter and facilitator.
Victoria is a qualified museum curator and holds a degree in Modern History from Saint Hilda’s College, Oxford.